1. As Paramount Computer Corporation offers the best service and the lowest prices, our return policy is strictly followed with no exceptions. We do not offer a money-back guarantee on any product. Shipping is non-refundable unless Paramount made an error in the ship to address or shipping method requested by the customer.
2. Items can be returned for credit within 10 days of receipt. Non-defective items returned during this period are subject to a 25% restocking fee based on the invoiced sale price. Credit for good part returns are not allowed after this 10-day period.
3. Customer must pay for return shipping on all returns for non-defective product.
4. All items have a 30-day warranty against defects. Paramount, at its sole discretion, will repair or replace product during this period. No warranties are given past 30 days, and under no circumstances will returns be accepted after that time.
5. All defective returns will be tested. If product cannot be repaired and a replacement is unavailable, Paramount will refund the purchase price.
6. Return for replacement found to be non-defective will be charged a 25% restocking fee, or can be returned to the customer at their expense. Customer agrees that they will accept the findings of our certified technical support team.

No returns will be accepted without a return merchandise authorization (RMA) number. To request an RMA number, please contact your sales representative directly at (512) 263-7010. Once the return has been approved, you will receive the RMA number with return instructions by email or fax. All returns must be received within 10 days of the RMA approval date unless other arrangements are agreed upon. Reference the RMA number clearly on the shipping label of the return shipment, and include a copy of the RMA paperwork.

In the return of any product, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, registration cards, accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.

Customer is responsible for repackaging product as received, to include the following: all electronic parts should be wrapped in anti-static plastic bags, shock-resistant bubble-wrap, and there should be at least one inch of cushioning material such as peanuts or foam between the item and the walls of the box.

We strongly recommend that customer insures all packages shipped back to Paramount and that a tracking number is obtained. Paramount is NOT responsible for any products damaged or lost during transit. Damaged or lost items are not eligible for warranty or refund.

Customer agrees to report damaged shipping claims to Paramount within 48 hours of receiving the shipment. If product is considered damaged in transit, customer agrees to keep all packing materials in condition received in order to submit a freight claim. Failure to do so may result in the forfeiture of any possible credit or replacement from Paramount.

Refused Shipments

The best method to handle a return is to accept delivery and then contact Paramount Computer Corporation to send the item back. By following this procedure, we can credit your account quickly. If you refuse shipment, the product will go back to the Delivery Company and may not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product. If you refuse shipment, your shipping will not be refunded. It will only delay your credit for your purchase. We also reserve the right to impose a 25% restocking fee.